Gift Cards - Frequently Asked Questions

Note that Gift Cards are only available to certain members of the WL Programme. If you are a member please login to your membership to view your membership benefits. If you are not a member you can sign up by clicking here.


1. When will the Up To 20% Off Gift Cards be dispatched? > Read more

2. How much is the postage? > Read more

3. Can Up To 20% Off Gift Cards be sent to an address other than mine? > Read more

4. How many Up To 20% Off Gift Cards can I purchase? > Read more

5. Can I return or exchange an Up To 20% Off Gift Card? > Read more

6. Can non-members buy Up To 20% Off Gift Cards through the Webloyalty Program? > Read more

7. Can I use these Up To 20% Off Gift Cards online and offline? > Read more

8. Can I use multiple Up To 20% Off Gift Cards at one retailer? > Read more

9. Can I use coupons printed through the Webloyalty Program along with Up To 20% Off Gift Cards? > Read more

10. Do the Up To 20% Off Gift Cards have expiration dates or other restrictions? > Read more

11. What if I have a problem with my order? > Read more


1. When will the Up To 20% Off Gift Cards be dispatched?
Please allow Webloyalty Sàrl ("WL") approximately 1-3 business days to process your Up To 20% Off Gift Card order. Your order will then be posted by First Class Mail - FREE OF CHARGE - (BUT ONLY TO REPUBLIC OF IRELAND ADDRESSES) within 1-3 business days. During busy times of the year, e.g Christmas, please allow for 7 business days for the delivery of your order.

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2. How much is the postage?
Standard Shipping is FREE and included with your Up To 20% Off Gift Card purchase.

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3. Can Up To 20% Off Gift Cards be posted to an address other than mine?
Yes. If you wish to send an Up To 20% Off Gift Card directly to another address, you may specify the name/address at Checkout. The Up To 20% Off Gift Cards can only be delivered to REPUBLIC OF IRELAND addresses.

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4. How many Up To 20% Off Gift Cards can I purchase?
You may purchase Gift Cards up to a value of €100 in any calendar month from the Top Offers (minimum value €5) and up to a value of £120 worth of Gift Cards with a variable discount (minimum value €5) as long as you are a Member of the Webloyalty Program.

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5. Can I return or exchange an Up To 20% Off Gift Card?
No. All Up To 20% Off Gift Cards' sales are final

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6. Can non-members buy Up To 20% Off Gift Cards through the Webloyalty Program?
No. This is a special discount offer available only to Members of the Webloyalty Program.

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7. Can I use these Up To 20% Off Gift Cards online and offline?
Please refer to the terms and conditions for any Up To 20% Off Gift Card you purchase, as well as the Affiliated Merchant's policies.

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8. Can I use multiple Up To 20% Off Gift Cards at one Affiliated Merchant?
Please refer to the terms and conditions for any Up To 20% Off Gift Card you purchase, as well as the Affiliated Merchant's policies.

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9. Can I use coupons printed through Complete Savings along with Up To 20% Off Gift Cards?
Please refer to the terms and conditions for any Up To 20% Off Gift Card you purchase, as well as the Affiliated Merchant's policies.

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10. Do the Up To 20% Off Gift Cards have expiration dates or other restrictions?
Please refer to the terms and conditions for any Up To 20% Off Gift Card you purchase, as well as the Affiliated Merchant's policies.

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11. What if I have a problem with my order?
You may contact WL's Customer Service at 1800 806 167 Monday through Friday 8AM - 8PM, Saturday 9AM - 4PM via which number you will be re-directed to one of our Customer Service Representatives located in Switzerland.

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