Frequently Asked Questions

1. About Complete Savings> Read more
2. Complete Savings Membership benefits> Read more
3. Using Complete Savings> Read more

1. Tell me more about Complete Savings?
Complete Savings is an online cashback programme, ideal for people who regularly shop online. Members can claim an initial Cashback Voucher, as well as a Monthly Member Bonus, discounted Gift Cards and 10% cashback at over many online stores.

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2. Who can use Complete Savings?
To become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the Republic of Ireland.

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3. How can I join Complete Savings?
You can join Complete Savings by clicking on any link of the logged out homepage of this website and then click on the Sign up now button. You may also be offered the opportunity to sign up to Complete Savings after completing a purchase or reservation on the website of one of our marketing partners.

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4. How much does membership cost?
Complete Savings membership is free for the first 30 days for all members. After this, members pay a monthly fee to access discounts, exclusive offers and cashback savings on travel, electronics, fashion and much more.

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5. How can I contact Complete Savings?
You can contact Complete Savings the following ways:
  • Email - customerservice@completesavings.ie
  • Phone - 1800 806 167 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). Calls to 1800 numbers are free from a BT landline. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives in Switzerland. Postal queries are collected in the Republic of Ireland and then forwarded to and handled by our customer service representatives in Switzerland.
  • Post - Complete Savings, PO Box 12511, Crumlin, Dublin 12, Ireland. Your correspondence will be redirected to one of our customer service representatives located in Switzerland.

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6. How can I cancel my membership?
If at any time you're not completely satisfied with your membership, simply email us at customerservice@completesavings.ie or call our Customer Service team on 1800 806 167 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). You can also cancel your membership using our online cancellation service 24 hours a day.

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7. What benefits can I access by being a member of Complete Savings?
As a member of Complete Savings, not only can you benefit from a 30 day free trial and initial Cashback Voucher, but you can also receive an ongoing Monthly Member Bonus when you shop online. On top of this, you can get 10% cashback at over many online stores. These offers are additional to any other offers the retailer is promoting at the time. Retailers in the programme are subject to change, please see our terms and conditions for more information. Click below for the Product Specific FAQs:
  • Online Shopping Savings - how can I get 10% Cashback?
  • Monthly Member Bonus - information on your Monthly Member Benefit

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    8. How do I claim my initial Cashback Voucher?
    You have three months from the date you joined Complete Savings to claim your initial Cashback Voucher. Simply make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and email us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please log in for full details of how to claim your initial Cashback Voucher.

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    9. How do I claim my Monthly Member Bonus?
    You can claim a Monthly Member Bonus every calendar month. Just make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and email us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please log in for full details of how to claim your Monthly Member Bonus.

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    10. How can I earn 10% cashback?
    Earning cashback is easy with Complete Savings. All you need to do is log in to the Complete Savings website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and we send you a cheque in the post. Once you've earned €5 cashback or more, we'll post a cheque to you at your Member Profile address. If you've earned less than this, we'll roll the cashback over to the next month.

    You can earn a maximum of €300 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

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    11. How are cashback, rewards and bonus' paid to me?
    Cashback and rewards are paid to you by cheque. Your cheque will be posted directly to the address you supplied when you signed up to Complete Savings. Please check your Personal Details in the My Account page to ensure your details are correct. If no address is present in your account, we will be unable to send you a cheque and your cashback will be rolled over into your account balance, until you do provide us with a valid address.

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    12. How do I log in to the Complete Savings website?
    Simply log in from the homepage of the Complete Savings website (www.completesavings.ie) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email. If you are not a member you can sign up directly from the website. Click here.

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    13. What if I've forgotten my password?
    If you've lost or forgotten your password, click Forgot Password.

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    14. How can I check and update my membership details?
    You can view and update your membership details in My Account. If your email or postal address changes, or if your credit or debit card for billing expires, please update your personal details on this page.

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    15. How can I access my shopping history?
    In Cashback Balance you'll find details of recent websites you've visited, your purchase history and the cashback you've earned to date.

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    16. How soon are cashback, rewards and bonus' credited to my account?
    When you send in a claim for a reward or bonus, our team need to process it and arrange payment. Please allow 4 to 6 weeks for us to deliver your initial Cashback Voucher and/or Monthly Member Bonus Cheque. Cashback cheques can take up to 90 days from the purchase date, depending on retailer terms. You can track your cashback in Cashback Balance.

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    17. A transaction is missing from my shopping report, what can I do?
    If a transaction hasn't appeared in your shopping report and 30 days or more has passed since you made the purchase, you can report the missing transaction. You'll need to complete the online Missing Transactions form on the Cashback Balance page.

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    18. What happens if I return or cancel an order?
    Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.

    Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Complete Savings website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Complete Savings website.

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    19. Are my transactions secure when I purchase through Complete Savings?
    Yes. When you click through to a retailer from Complete Savings and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

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    20. What is COMPLETESAVE.IE and 1800 806 167?
    COMPLETESAVE.IE is the text which appears on your bank statement to reference your membership with the Complete Savings programme. Some banks limit the number of characters on these descriptions, and therefore COMPLETESAVE.IE will appear, rather than completesavings.ie. 1800 806 167 is our customer service phone number.

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    21. Which browsers are supported by Complete Savings?
    • Internet Explorer
    • Firefox
    • Chrome
    • Safari

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    22. What payment or billing reference will I see on my bank statement?
    When Complete Savings credits you for cashback, rewards or bonus', or bills you for your monthly membership fee, you'll see the reference COMPLETESAVE.IE on your bank statement, along with 1800 806 167 which is our customer service phone number.

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    23. How does Complete Savings keep in touch with members?
    We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we'll be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about offers available to you. If we're unable to deliver emails to the address we have on record, after several failed attempts we'll contact you by post.

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    24. What does the Return Path Logo represent?
    Complete Savings is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.

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