Membership Terms of Service

Last modified date: 25 March 2015

Effective Date: 25 March 2015

  • Your Complete Savings Membership is subject to this agreement, which comprises Section A - Membership Terms of Service and Section B - relevant Benefit Specific Terms of Service together with the additional terms and information contained in:

    • 1) Your Membership Pack; and
    • 2) the WL Privacy and Cookies Policy
    • 3) any applicable Benefit Specific FAQs

    Together these documents form your agreement (the "Agreement") with us.

    It is important that you read all of the documents forming your Agreement carefully since they contain important information about your Complete Savings Membership, including your rights and obligations.

    Please save/print a copy of your documents and keep them together and in a safe place in case you need to refer to them in future.

    Your Complete Savings Agreement is made between:

    You ("you" or "Member"); and

    Webloyalty International SARL Company SA, 23 route de Crassier (Business Park Terre Bonne, Bâtiment A3), 1262 Eysins Switzerland no CHE-344.043.246 ("WL, "us" or "we").

    Payment of the Membership Fee or acceptance or use of the Webloyalty Membership Service and the receipt of any of the specific benefits will constitute the Member's acceptance of all of the terms and conditions of this Agreement.

    By entering into this Agreement with WL, you will become a Member of the Complete Savings Webloyalty programme ("Webloyalty Programme").

    Glossary of Key Terms

    • Affiliated Merchants: the third party suppliers that offer goods and services on the Website;
    • Benefit Specific FAQs; all and any FAQs referred to within the Benefit Specific Terms of Service;
    • Benefit Specific Terms of Service; the benefit specific Terms of Service set out in Section B of these Terms of Service;
    • Cashback Merchants: the third party suppliers that offer cashback deals on the Website;
    • Items: the goods and/or services you purchased;
    • Member: a person resident of the Republic of Ireland who has joined the Complete Savings programme;
    • Membership Fee; the monthly fee payable by Member during his membership. The period and amount of this fee will be notified during the enrolment process and confirmed to Member in the Membership Pack;
    • Membership Pack; the information pack You will receive from WL by email or post after enrolling in the Webloyalty Programme and which contains the start date of your membership, details of the Membership Fee together with other important information relating to your membership.
    • The Website: completesavings.ie;
    • Webloyalty Programme: the Complete Savings programme operated by Webloyalty;
    • Webloyalty Membership Service: the right to participate in the Webloyalty Programme, and earn and receive cashback and other benefits;
    • WL: Webloyalty International SARL Company no CHE-344.043.246, 23 route de Crassier (Business Park Terre Bonne, Bâtiment A3), 1262 Eysins, Switzerland;

  • CUSTOMER SERVICES CONTACT INFORMATION

    If you need to contact Customer Services for any reason, you can do so as follows:
    • Online: via the Contact Us link at the top of every page within the Website completesavings.ie
    • Email: at customerservice@completesavings.ie
    • Phone: 1800 806 167 Monday through Friday 8AM - 8PM, Saturday 9AM - 4PM.
    • Write to: Complete Savings Customer Service Department (PO Box 12511, Crumlin, Dublin 12, Ireland). Your correspondence will be re-directed to our Customer Service Representatives located in Switzerland.

    SECTION A: MEMBERSHIP TERMS OF SERVICE


  1. 1. Membership Service Description
    As a Member of the Webloyalty Programme WL grants you the right to; earn cashback, purchase discounted Gift Cards and Gift Vouchers ("Gift Cards") and to earn, or receive other benefits. Collectively, the right to participate in the Webloyalty Programme and the right to earn and receive cashback and other benefits is referred to as the Webloyalty Membership Service ("Webloyalty Membership Service"). The specific benefits of the Webloyalty Membership Service are always subject to availability and change. The Member should check the Website or contact the Customer Service team (see contact information above) in order to check whether a particular benefit is available at a given time.
  2. 2. Your Eligibility
    In order to receive the Webloyalty Membership Service and to qualify for any benefits associated with the Webloyalty Membership Service, Member must be 18 years or older and a resident of the Republic of Ireland. WL reserves the right, at its sole discretion, to refuse any person from becoming a Member. Members may join the Webloyalty Programme through a single partner and may not accumulate benefits and/or cash back premiums through differentpartner. Members are expected to use the Webloyalty Programme in an honest and ethical way and in accordance with these Terms of Service.

    Any individual may only hold one Membership in a Webloyalty Programme at a time. Member agrees that the Webloyalty Membership Service may only be used for his/her own personal benefit. Membership of the Webloyalty Programme is not transferable. If a Member has more than one WL membership and/or a Member fails to comply with any provision of this Agreement, WL reserves the right to terminate all memberships and in such case any accrued benefits and/or cashback earned but not paid at the date of termination will be forfeited.

    Members must be human; no machines, scripts or automated services may be used to accumulate financial benefits derived from Membership and use of the Webloyalty Programme.
  3. 3. Membership and Use

    Provided that the Member complies with the requirements set out in these Terms of Service, WL agrees to provide the Webloyalty Membership Service to the Member for the term of this Agreement. WL will endeavour to make the Website available 24 hours a day, 7 days a week.

    However, there may be times when WL is unable to make the Website available for technical, operational reasons, such as scheduled maintenance shutdowns, or for other commercial reasons. Any printed material and software provided by WL to the Member is the exclusive property of WL.

    Members are required to use the Webloyalty Membership Service in accordance with these Terms and in an honest and ethical manner. Failure to do so may result in the immediate termination of any membership or multiple memberships and in such case any accrued benefits and/or cash back earned but not paid at the date of termination will be forfeited.

    Member is responsible for his or her use of the Webloyalty Membership Service and must promptly notify WL of any unauthorised use of the Webloyalty Membership Service. Member agrees not to publish, retransmit, broadcast or otherwise reproduce in any medium any information or software that is made available to Member other than for the purpose of receiving the Webloyalty Membership Service.

    To gain access to the Website Members must have Internet access, an email address, a user name and a password. Member agrees to keep Member's user name and password private so that they cannot be used by any other person. WL will not be liable for any damages, losses or expenses suffered by Member or any third party as a result of any unauthorised person gaining access to any of the "Member only" areas of the Website where WL is not at fault.

    We would like to draw your attention on the fact that, as part of the Webloyalty Membership Service, we may use the services of financial institutions or bank's subcontractors, subject to legal reporting requirements. In such circumstances these financial institutions or bank's subcontractors may carry out identity checks before any financial transaction is processed, including whenever we would process the payment of your benefits. Any information, which is processed by way of transfer to said financial institutions or bank's subcontractors, is intended for their use only and for this specified purpose only.

    As a result, we may ask you to provide us with a copy of your proof of identity (ID/passport) as well as some additional information such as date and place of birth, address and phone number. We inform you that your failure or refusal to provide the information requested will prevent us from providing the benefits of the membership and may result in the termination of your membership. There may also be some delay to us commencing delivering of your benefits to you as a result of these checks.

  4. 4. Membership Fee

    Membership fee (the "Membership Fee") as notified during the enrolment process and confirmed to Member in the Membership Pack, will be charged on a monthly basis (unless set out otherwise during the enrolment process). Payment of the Membership Fee will entitle Member to continue his or her Membership of the Webloyalty Programme and to receive the Webloyalty Membership Service. The Membership Fee will be billed automatically to Member's designated payment vehicle, which may include credit or debit card or via a direct debit (each a "Billing Device") unless the agreement is cancelled or terminated by Member or WL. WL may from time to time change the Membership Fee and will give you at least 30 days advance notice before doing so. In the event of any such change your attention is drawn to your general right of termination as set out below.

  5. 5. Term

    This Agreement shall enter into force on the effective date of the Member's membership in the Webloyalty Programme, for an initial period of thirty (30) days ("Initial Period"), unless otherwise limited on the subscription pages.
    Depending on what is mentioned on the subscription pages of the Webloyalty Membership Service (and confirmed thereafter in the Membership Pack), the Member may (or may not) be required to pay a monthly Membership Fee.

    • If the Initial Period is free: Member has the right to cancel the Agreement at any time up until 30 days from the start date of this Agreement without giving a reason or paying any Membership Fees (this Initial Period includes the legal right to cancel the Agreement at any time up until 14 days from the start date of this Agreement without giving a reason or paying any fees). A cancellation form is provided at the end of this these Terms of Service and can be downloaded by clicking here.
    • If the Initial Period is not free: Member has the legal right to cancel the Agreement at any time up until 14 days from the start date of this Agreement without giving a reason or paying any Membership Fees. On the expiry of 14 days, Member can still cancel the Agreement during the Initial Period but will not be entitled to a refund of his first Membership Fee paid.
    • After the Initial Period, this Agreement will be automatically renewed for successive periods equal to the Initial Period - during which a monthly Membership Fee shall be paid by the Member unless;
      • i. the Member has exercised his legal right of cancellation within fourteen (14) days or any relevant trial period, and /or
      • ii. If the Initial Period is free, the Member has exercised his right of cancellation within this Initial Period and /or
      • iii. Webloyalty has informed him of its intention not to renew the contract when due, and /or
      • iv. the membership was terminated earlier, in accordance with the Termination section.
    The Agreement shall terminate on the last day of the Initial Period or renewal period during which either party terminates the Agreement, except as set out in the Termination section. Each period is calculated from date to date and not on a calendar basis.
  6. 6. Cancellation and Termination

    6.1 Cancellation or Termination by the Member

    You can cancel your membership at any and time without having to justify the reason by notifying WL in the following ways:

    • Online via the online cancellation service (available through the Contact Us area of the Website when You are logged in).
    • By email: at customerservice@completesavings.ie
    • By calling our Customer Service Representatives to the phone numbers set out in the page "Contact us" (Monday to Friday 8am-8pm, and Saturday 9am- 4pm).
    • In writing you can either write to WL or download and send the cancellation form featured at the end of these Membership Terms and send this to: Complete Savings, PO Box 12511, Crumlin, Dublin 12, Ireland (your correspondence will be redirected to our Customer Service Representatives located in Switzerland).

    A Member who terminates his membership shall have the right to use and receive all the benefits of the Webloyalty Membership Service for the rest of the monthly membership period. At the end of the said period, the termination will take effect and the Member will no longer have access to the Webloyalty Membership Service, nor any obligation to pay any further Membership Fee.


    6.2 Termination by WL

    • Such misuse shall include, but not be limited to;

    WL has the right to terminate the membership of a Member at any time and for any reason on thirty (30) days written notice and in this case WL shall reimburse the member the Membership Fee for the monthly current period, prorated for the portion of the remaining period as the case may be. The Member shall immediately cease using or receiving all the benefits of the Webloyalty Membership Service as from the effective date of termination. The notification will be sent to the email address provided by the Member. WL will not be responsible for any non-receipt of notice by Member where such failure is caused by any reason outside the reasonable control of WL, including, but not limited to non-receipt due to; an error in your email address, an inaccurate email address, your failure to check your email online, your failure to inform WL of a change in your email address or a failure of the Internet.

    In addition, WL has the right to immediately terminate this Agreement for breach by the Member of the obligations under this Agreement. WL also has the right to terminate any membership with immediate effect if the e-mail address or mailing address provided by the Member is no longer valid, if the Member has provided an invalid payment method when s/he subscribed or if the means of payment provided by the Member becomes invalid or expires during this Agreement. An invalid payment method can in particular comprise a lost or stolen credit card, a bank card that cannot be charged (fenced bank account or bank account where overdraft limit has been reached, for example) or an invalid credit card number.

    WL also reserves the right to immediately terminate any membership for any misuse or fraudulent activity, any extraordinary activity which suggests fraudulent use beyond personal and domestic use of the Webloyalty Membership Service, for example and not exhaustively, including, where a trial period for the Webloyalty Membership Service is offered to the Member, if he subscribes several times to the Webloyalty Membership Service and terminates before the end of the trial period, thus benefiting from the service several times without paying a Membership Fee. Similarly, if a Member has made purchases for non-personal use or attempts to obtain benefits through the Webloyalty Membership Service for purchases made by another person or that s/he falsified supporting documents. Additionally, exceptional levels of cancelled orders and/or exceptional levels of returned may be deemed misuse and result in termination of your membership.

    In case of immediate termination of this Agreement at the request of WL, WL has the right to immediately suspend the payment of all accrued benefits without any right for the Member to reclaim them or any other compensation.

    To enable WL to carry out investigations into the validity of any Member activity, Member may be required to provide evidence of identification and/or of Items. Such evidence may include proof of delivery address, Member's address and/or copies of all relevant purchase receipts or such other evidence as WL may reasonably request from time to time.

  7. 7. Changes to Your Agreement

    WL may revise these Membership Terms of Service from time to time. WL will only make changes where we have a valid reason to do so. Where WL are able to do so, WL will notify you regarding any material changes to the Webloyalty Membership Services, your Agreement or the fees and will give you at least 30 days advance notice before making any such change. In the event of any such changes your attention is drawn to your general right of termination as set out above. WL will notify Member by notice on the Website or by email if revised Membership Terms of Service apply. Members are encouraged to read any revised Membership Terms of Service.

  8. 8. Liability

    Affiliated Merchants

    Member acknowledges that while WL may be the provider of the Webloyalty Membership Service, the goods and services purchased ("Items") by Member through the Website of WL are provided directly by third party suppliers (each referred to as "Affiliated Merchants") to Member. Member acknowledges that, in such circumstances, WL has no control over the quality, safety or legality of Items advertised by Affiliated Merchants, the truth or accuracy of the listings or the ability of Affiliated Merchants to sell the Items and that orders placed by Members through use of the Webloyalty Membership Service and communicated to Affiliated Merchants are offers by Members to purchase Items from such Affiliated Merchants. WL cannot and does not control whether or not Affiliated Merchants will accept such offers or complete the sale of the Items they offer. With respect to Items provided by Affiliated Merchants, WL will have no liability to Member arising out of: (i) the failure of any participating Affiliated Merchants of any Items to supply any such Items on the terms offered; (ii) any delay in delivery of any Items, regardless of the cause of such delay, or (iii) any defective or non-conforming Items.


    Webloyalty Membership Service & limitation of Liability

    WL makes no representation or warranty whatsoever, express or implied that Member's access to the Website will be uninterrupted, timely, secure or error-free. WL agrees to take reasonable steps to prevent the introduction of viruses or other destructive materials to Website. WL does not warrant, guarantee or make any representations that the Website is entirely free of destructive material and WL excludes all liability in this respect unless (and to the extent) attributable to its breach or negligence. Except as expressly set out in Your Agreement, WL excludes all other promises to the extent that WL are legally allowed to exclude them.(Please refer to your local Citizen's Advice Bureau or local trading standards office for information about your statutory rights and promises which WL is not legally allowed to exclude).

    This section (and any other clause excluding or restricting our liability) applies to WL's directors, officers, employees, subcontractors, agents and affiliated companies as well as to WL. Nothing in this Agreement in any way limits or excludes WL's liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. Without prejudice to the rest of your Agreement, WL's liability of any kind in respect of the Webloyalty Membership Service or otherwise shall be limited to the amount equal to fees payable by you in any twelve month period under your Agreement. In no event will WL be liable for any:

    • Economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings)
    • Loss of goodwill or reputation
    • Losses that you incur that were not reasonably foreseeable to you and WL when your Agreement was entered into, or
    • Damage to or loss of data, to the extent that this was not in the contemplation of WL and you at the commencement of the term and is not attributable to WL's negligence or breach of your Agreement.

    WL will not pay for losses arising from our inability to provide the Webloyalty Membership Service in the event of war, terrorism, invasion, an act of foreign enemy, hostilities (whether war be declared or not), riot, strike, civil commotion, civil war, revolution, insurrection or military or usurped power.

  9. 9. Communications

    Member hereby authorises WL to deliver any and all communications ("Communications"), including but not limited to Membership information, procedures on use of the Webloyalty Membership Service, changes in the Webloyalty Membership Service benefits, and change in the Membership Fee to Member's electronic mail address or postal address at WL's discretion. Member further authorises WL to deliver any Communication by sending in lieu of such Communication (the "Underlying Communication"), a notice that directs Member to an address on the World Wide Web ("Web") where the Underlying Communication is posted. Member agrees that the sending of a notice of delivery by Web posting shall constitute delivery whether or not Member actually accesses the Underlying Communication via the Web. Member agrees that s/he will not, for any reason, alter any Communication delivered electronically or otherwise. WL does not guarantee Web access, however WL offers Member various ways of communicating with its customer service staff (see Customer Services Contact Information above).

  10. 10. Taxes

    The Membership Fee is inclusive of all applicable taxes.

  11. 11. Use of Information

    The details you supply will be stored securely and used by us to administer your Membership of the Webloyalty Programme. Information may be disclosed to Affiliated Merchants, regulatory bodies and/or your bank or card issuer and/or our subcontractors for the purposes of providing the Webloyalty Membership Service. We may disclose your information to the marketing partner that provided you with details of our offer to enable them to track the offer that you accepted from us and to enable them to undertake market research and data analysis in relation to but not limited to your shopping trends and behaviours. Information shared with the marketing partner may include name, address, email address, purchasing patterns and/or details on the status of your Membership of the Webloyalty Program, and will not be used for promotional or marketing purposes, and will not be disclosed by them to third parties, other than for the purposes stated above, who have undertaken in a binding agreement to process and maintain the confidentiality of your data in line with applicable law. These details will not be kept for longer than necessary. You are entitled to a copy of all of the information held about you for which we may charge you €10.

    Your bank/card issuer will pass your name, address, date of birth and card details to us for the purpose of providing the Webloyalty Membership Service and billing your account with the fees. From time to time we may ask your card issuer to update us with any changes to the information they have provided to us, for example by providing us with any updated or new card numbers or expiry dates. Please see our Privacy and Cookies Policy for more information.

    By entering into this Agreement, you give your consent to the transfer of data outside of the EEA including to Switzerland and the USA (including to a sister company of WL) for the purposes of data processing relating to the provision of Webloyalty Membership Service. Unless you have requested otherwise, your details may also be used by us or passed to carefully selected third parties so as to send you information about products and special offers that may be of interest to you. Your data may also be disclosed to third parties where required by law or in the event that we merge with or are bought by another company, or otherwise undergo a corporate restructuring. For more information about our data processing activities, please write to SA , 23 route de Crassier ‘Business Park Terre Bonne, Bâtiment A3), 1262 Eysins Switzerland.

  12. 12. Entire Agreement

    Member acknowledges that use of any particular benefit may be subject to additional terms and conditions ("Benefit Specific Terms and Conditions"). This Agreement, including these Terms of Service, the Benefit Specific Terms and Conditions, the Membership Pack and Benefit Specific FAQs, constitute the entire understanding and Agreement of the parties with respect to the subject matter hereof and will supersede any and all prior oral or written communications, representations or agreements, other than with respect to the initial Membership Fee and membership term to which Member agreed at the time of his or her enrolment.

  13. 13. General

    If any provision of your Agreement is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of your Agreement which shall remain in full force and effect.WL's failure to insist upon or enforce strict performance of any right or provision of this Agreement shall not constitute or be construed as a waiver of any right or provision.

  14. 14. Notice

    Member must notify WL of any change to his/her address, electronic mail address and/or Billing Device. Customer Services Contact Information is set out above and is also available on the Website.

  15. 15. Assignment

    This Agreement may be assigned in whole or in part by WL at any time in its discretion. This Agreement may not be assigned by Member without WL's prior written consent.

  16. 16. Governing Law and Disputes

    This Agreement (including the Membership Pack, the Benefit Specific Terms and Conditions, the applicable Benefit Specific FAQs and Privacy & Cookies Policy), will be governed by and construed in accordance with the laws of England and Wales.

    Member agrees to settle any disputes regarding Affiliated Merchant’s Items directly with the applicable Affiliated Merchant and not involve WL in a dispute between Member and an Affiliated Merchant.

  17. 17. English Language

    The parties hereto have requested that this Agreement and all correspondence and all documentation respecting this Agreement be written in the English language.

  18. 18. Rights of Third parties

    This Agreement does not confer any rights on any person or party (other than WL and the Member) under the Contracts (Rights of Third Parties) Act 1999.

  19. 19. Waiver

    Any omission to exercise, or delay in exercising, any right or remedy under this Agreement shall not constitute a waiver of that, or any other, right or remedy. The waiver by any party to this Agreement of any of its rights or remedies arising under this Agreement or by law shall not constitute a continuing waiver of that right or remedy or a waiver of any other right or remedy.

    The Webloyalty Membership Service is provided by Webloyalty International SARL Company no CHE-344.043.246, 23 route de Crassier (Business Park Terre Bonne, Bâtiment A3), 1262 Eysins, Switzerland.



  20. SECTION B: BENEFIT SPECIFIC TERMS OF SERVICE



    Welcome Cashback Reward
    • As a Member of the Webloyalty Programme, you are entitled to claim a Welcome cashback reward ("Welcome Cashback Reward"), in the form of a voucher, ecode or similar, which is offered to Members when they join the Webloyalty Programme. Details and conditions relating to the Welcome Cashback Reward can be found via the ‘Member Benefits' link on the footer of the Website and within the My Account section of the Website
    • Members must claim the Welcome Cashback Reward within three months of joining the Webloyalty Programme. After this three month period, the Welcome Cashback Reward is no longer available.
    • The Welcome Cashback Reward may be claimed by Members even if they choose to cancel prior to the end of the three month period.
    • To claim the Welcome Cashback Reward simply email your online sales confirmation receipt within 30 days of making your purchase. Make sure your order confirmation number and purchase date are included, along with your name and membership number. Please ensure your email is no larger than 500KB in size. If you have difficult it may help to paste the confirmation receipt into your email. You can send your email to cashback@completesavings.ie. Alternatively, send your postal receipt to Complete Savings, PO Box 12511, Crumlin, Dublin 12, Ireland (our correspondence will be redirected to our Customer Service Representatives located in Switzerland).
    • This Welcome Cashback Reward is not transferable
    Monthly Member Benefit
    • As a Member of the Webloyalty Programme, you are entitled to claim a monthly cashback benefit ("Monthly Member Benefit") valid either towards an online purchase you make from the marketing partner through which you signed up as a Member of the Programme or as otherwise set out via the 'Member Benefits' link on the Website.
    • You can claim your Monthly Member Benefit once every month for as long as your Membership remains active.
    • The Monthly Member Benefit may be claimed by Members even if they choose to cancel prior to the end of the first three months.
    • To claim your Monthly Member Benefit for a purchase made with the marketing partner, simply email your online sales confirmation receipt within 30 days of making your purchase. Make sure your order confirmation number and purchase date are included, along with your name and membership number. Please ensure your email is no larger than 500KB in size. If you have difficulty it may help to paste the confirmation receipt into your email. You can send your email to monthlybonus@completesavings.ie. Alternatively, send your postal receipt to Complete Savings, PO Box 12511, Crumlin, Dublin 12, Ireland (your correspondence will be redirected to our Customer Service Representatives located in Switzerland).
    • This Monthly Member Benefit is not transferable.
    Cashback Rewards
    • An index of the merchants offering cashback via the Website ("Cashback Merchants") is provided by WL on the Website. WL is not responsible for changes to, or discontinuance of, any Cashback Merchant, or any Cashback Merchant's withdrawal from the Webloyalty Programme, or for any effect on accrual of cashback caused by such changes, discontinuance, or withdrawal. WL is not responsible for changes to, or discontinuance of any special offer or coupon code. It is the Member's responsibility to make sure that all special offers are valid. If you choose to use coupons and specials that are listed or are not listed on the Cashback Merchant landing page, WL cannot guarantee that you will be eligible to receive cashback on your purchases.
    • Subject to the cashback limits set out in on the Cashback Merchant's landing page, you will be credited a percentage of the net purchases made by you at one of the Cashback Merchants as it relates to each Cashback Merchant. For offline purchases, you can earn up to 2% of the net purchase made by you at the high street store of a Cashback Merchant. The net purchase is defined as the total amount paid to the Cashback Merchant minus tax, gift wrapping, shipping, promotional credits, returns, cancellations, and transaction fees or as the Cashback Merchant defines on their respective website.
    • As a Member, online and offline purchases made through Cashback Merchants will be deemed a "Qualifying Purchase" and will result in the right to earn cashback if and only if all of the following criteria are satisfied:

      For offline purchases:

      • A) The purchase is made by you at a high street store in the Republic of Ireland of a Cashback Merchant that is listed on the Website as participating in the Cashback Rewards benefit at the time of the purchase; and
      • B) A valid store purchase receipt, together with your name and membership number, is sent by post within 30 days of the purchase to Complete Savings Customer Services, PO Box 12511, Crumlin, Dublin 12, Ireland (note that Postal queries are collected in the Republic of Ireland and then forwarded to and handled by our customer service representatives in Switzerland), or, you can email a copy of the receipt and your membership details (name and membership number to cashback@completesavings.ie).

      For online purchases:

      • A) "Cookies", both first and third party (if applicable), must be enabled on your Web browser;
      • B) all potential Qualifying Purchases must begin by clicking on the Cashback Merchant's link that appears on the Website and being successfully connected to the Cashback Merchant's website based upon that click; and
      • C) all potential Qualifying Purchases do not violate any Cashback Merchant specific terms set forth on the landing page of that Cashback Merchant. WL may, at all times, route your request for a Cashback Merchant website through specific links, in order to assure that the sale can be tracked correctly. Any alteration of these links will invalidate your purchase, which will not be deemed a Qualifying Purchase.
    • There is a maximum eligible cashback amount ("Cashback Maximum") of three hundred euros (€300) for all Qualifying Purchases whether made online or offline in any calendar month during your Membership of the Webloyalty Programme. Any purchases you make from Cashback Merchants in a calendar month after reaching the Cashback Maximum shall not be deemed a Qualifying Purchase.
    • Accrued cashback for Qualifying Purchases will be paid via a cheque sent to the address as specified within your details in the ‘My Account' section of the Complete Savings website. If no address has been provided, WL will retain such amounts until WL receive this information from you. Cashback is normally paid within 90 days of making a Qualifying Purchase, however, this period may be longer depending on the Cashback Merchant's validation processes. WL cannot issue cheques to any address other than that specified in the "My Account" section of the Website.
    • Cashback awarded to Members is subject to adjustments for returns, cancellations, and other events. WL may apply such adjustments to Members' accounts at any time as WL considers appropriate and at its sole discretion.
    • It is your responsibility to check your account regularly to ensure that cashback has been properly credited and that your account balance is accurate. If you do not believe that a Qualifying Purchase has been correctly credited to your account, you must wait at least 30 days after completing a Qualifying Purchase to contact Customer Service as provided on the Website. Furthermore, all cashback earned by Members are subject to review. WL may apply necessary adjustments to Members' accounts at any time. WL reserves the right to terminate any account for abusive or fraudulent activity.
    • If you place more than ten (10) orders or transactions from a single Cashback Merchant in any single calendar day, any Items contained in orders placed after the tenth order will not be deemed Qualifying Purchases.
    • With regards to Items comprising reservations of hotel rooms, travel, transport and purchases made in installments, the cost of these Items shall be considered duly paid and therefore a Qualifying Purchase when the whole of the booking has been paid for and the Member has completed his/her stay with the relevant hotel/service provider. The cash back does not therefore apply to payments, deposits, cancellation fees, or any other amounts paid by the Member which does not represent the full payment of the relevant Item purchased. The percentage of cashback offered by each provider to Members, will vary by provider, and will be shown on the Website only, on the pages accessible by Members.
    • Except in circumstances where WL have acted negligently, WL will not be held responsible for changes made by Affiliated Merchants whether such changes relate to the discontinuance, removal, withdrawal of or interruption to all or any of the Affiliated Merchants services and whether or not such changes affect the payment of cash back. For the avoidance of doubt, only purchases made at Affiliated Merchants when available through the Webloyalty Membership Service will be eligible for cashback.
    • It is your responsibility to keep your Membership account information current in order to facilitate the payment of your cashback. In the event that your information is not current at the time of payment, WL will retain such amounts until you provide valid address information. Please review your details within the My Account link on the Website regularly to ensure they are up to date.
    • No cashback earned or granted as part of the Webloyalty Programme, may be assigned or transferred to any third party except as expressly permitted by WL in writing and/or may be required by law.
    • You authorise WL to disclose to third parties information you have provided, or information that WL has obtained about your account or shipping behaviour: (i) to agents of WL or its Cashback Merchants, such as independent auditors, consultants or lawyers; (ii) to comply with government agency or court orders or requests; (iii) in providing aggregated and non-personalised marketing services for an advertising or Cashback Merchant partner, or (iv) where it is necessary for payments of your cashback. Further, you authorise WL to receive any account information from any Cashback Merchant including, but not limited to information regarding the Qualifying Purchase such as the products ordered, the order number, the time and date the Qualifying Purchase occurred, the email address entered for the Qualifying Purchase. You agree to hold the Cashback Merchant harmless for any information.
    • WL reserves the right to terminate the Cashback Rewards benefit at any time on thirty (30) days' notice. Notification of termination of Cashback Rewards will be sent to the email address you have provided to WL. WL will not be responsible for failing to notify you of termination of Cashback Rewards where such failure is caused by any reason outside the reasonable control of WL, including: an error in your email address, an inaccurate email address, your failure to check for your email online, your failure to inform WL of a change in your email address or a failure of the Internet.
    • Cashback Disputes: All questions or disputes regarding the Cashback Reward benefit including without limitation, questions or disputes regarding eligibility for the Cashback Reward, or the eligibility of discounts for accrual or redemption, must be submitted in writing to: Complete Savings, PO Box 12511, Crumlin, Dublin 12, Ireland or email us at cashback@completesavings.ie. Postal queries are collected in the Republic of Ireland and then forwarded to and handled by our Customer Service Representatives in Switzerland.
    • Nothing in these Terms and Conditions shall be construed as creating or constituting a partnership, joint venture or agency relationship between WL and the Cashback Merchants. The Cashback Merchants shall not have the ability to create any binding obligation on behalf of WL.